![]() Since then the term has spread widely, so much so that it is starting to lose its meaning. I wanted to cover all aspects of the person's experience with the system including industrial design graphics, the interface, the physical interaction and the manual. I invented the term because I thought human interface and usability were too narrow. ![]() Donald Norman, a professor and researcher in design, usability, and cognitive science, coined the term "user experience," and brought it to a wider audience. With the proliferation of workplace computers in the early 1990s, user experience started to become a positive insight for designers. The field of user experience design is a conceptual design discipline and has its roots in human factors and ergonomics, a field that, since the late 1940s, has focused on the interaction between human users, machines, and the contextual environments to design systems that address the user's experience. UX design is also an element of the customer experience (CX), which encompasses all aspects and stages of a customer's experience and interaction with a company. Unlike user interface design, which focuses solely on the design of a computer interface, UX design encompasses all aspects of a user's perceived experience with a product or website, such as its usability, usefulness, desirability, brand perception, and overall performance. Design decisions in UX design are often driven by research, data analysis, and test results rather than aesthetic preferences and opinions. User experience design ( UX design, UXD, UED, or XD) is the process of defining the experience a user would go through when interacting with a company, its services, and its products.
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